Reference

What Our Legal Terms Mean for Your Account

Access to batjil and its account features depends on your local law and the eligible regions we serve — read these terms before you open or use an account.

Jurisdiction-dependent accessbKash, Nagad, Rocket policy scopeAccount holder obligationsData handling outlinedContact path included
batjil What Our Legal Terms Mean for Your Account
POLICY CONTACT PATHS

Reach Us on Legal or Account Policy Queries

If you have a question about how our terms apply to your account, how your data is handled, or whether a specific transaction falls within policy, these are the channels to use. We handle policy queries separately from general account support so you get a focused response.

Live Chat Open the live chat widget from any page on batjil. Legal and policy queries are flagged separately so the right team picks them up without delay.
Email Support Send detailed policy questions, account eligibility concerns or data requests to our support email. We aim to respond with a substantive answer, not a template reply.
Account Help Centre Find policy documents, jurisdiction notes and wallet-scope clarifications in the Help Centre — accessible from your account dashboard on mobile or desktop.
HOW WE HANDLE POLICY

Data, Security and Account Retention at batjil

Our approach to data, cookies, account security and retention is built around what your account actually needs — not a broad data sweep. Here is what we do in practice, and how you can act on any of it.

Data Handling

We collect only what is needed to run your account — login credentials, wallet identifiers for bKash, Nagad or Rocket, and transaction records. Nothing is sold to third parties.

Cookies and Session Data

We use session cookies to keep you logged in across your mobile browser and desktop. You can clear them from your device settings; doing so will require a fresh login with your OTP.

Account Security

Every login is verified via OTP to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Retention and Deletion Requests

We retain account records for the period required by our operational policy. To request a data summary or ask about deletion, email our support team with your account details and we will process the request.

Common Questions About batjil Legal Terms

These are the questions we actually get asked about policy, eligibility and account rights. If yours isn't here, use the live chat or email path above.

Access depends on your local law and eligible region. It is your responsibility to check whether using the platform is permitted where you are. We may restrict accounts in regions where we cannot operate.

Yes. Any deposit or withdrawal made through bKash, Nagad or Rocket falls within the scope of our account and payment policy. The wallet channels are subject to the same terms as the rest of your account activity.

We post updates directly on this page with a note explaining what changed and when. Continued use of your account after a change takes effect means you accept the revised terms.

Email our support team from the address linked to your account and ask for a data summary. We will respond with what we hold and the format we can provide it in.

Inactive accounts are retained for the period set out in our operational policy. If you want your account closed and data reviewed for deletion, contact support and we'll walk through the steps with you.

Reach out via live chat or email and flag it as a policy dispute. We will review the specific clause and your account circumstances and come back with a clear written response.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.