Reference

What Our Privacy Policy Covers

Opening a batjil account means we hold your name, mobile number and wallet details, and this page sets out exactly what we do with them, who sees them and how you get a copy.

Name and mobile recordWallet payment historyCookie controlsCopy of your data
batjil What Our Privacy Policy Covers
DATA HANDLING

Security, Cookies And Retention

Sign-in is where most account risk sits, so that is where we put the work. Your password is stored hashed, one-time codes go to your registered number, and an unrecognised device has to pass that code again before the lobby loads. Access to wallet records is limited to the staff who resolve payment issues, and each lookup is logged. Cookies stay functional rather than decorative: session, language and layout only. Retention runs with the transaction record instead of a marketing list, and closing your account starts the deletion step.

Hashed passwords and OTP checks Your password is stored as a hash, never as readable text. A one-time code goes to your registered mobile number, and a device we have not seen has to pass that check before the lobby loads.
Cookies kept functional Cookies here do one job each: a session cookie for staying signed in, plus language and layout preferences. Nothing is set to follow you across other sites, and browser settings clear all of it.
Retention tied to wallet records Deposit history and withdrawal checks are kept while the account is open, then held for the period local rules set. Account contact for anything else stops once you close the account.
Access limited inside the team Only the staff who resolve bKash, Nagad and Rocket payment issues open wallet records, and every lookup is logged against their account. Studio integrations receive what a game session needs and no more.
ASK US DIRECTLY

Where To Send Privacy Requests

Privacy requests go through the same support desk that handles your wallet, so you do not need a separate form or a second login. Message us from the mobile number registered on your account and say what you want: a copy of your records, a correction, or a closure. We confirm the account first, because account data does not go out to an unverified caller. Anything tied to a bKash, Nagad or Rocket payment is matched against that transaction before we reply.

Team online

Help tab inside the account

Open the help tab while signed in and your account details load alongside the chat, so you skip the verification back-and-forth. Use this route for data copies, corrections and closures.

Email from your registered address

Send the request from the address saved on your account and put the topic in the subject line. A message from an unknown address waits until we confirm who you are.

Payment-linked questions

If the question is about a bKash, Nagad or Rocket transaction, keep the reference number handy. We pull that record and answer against it rather than against a general description.

Questions About Your Data

These are the questions our support desk gets most often about account data, answered short. If yours is not here, message us from your registered number so we can open the right account instead of guessing at it.

Your name, registered mobile number, wallet details for bKash, Nagad or Rocket, deposit and withdrawal history, and the device you sign in from. Gameplay records stay with the studio that runs the table.

Only with the payment providers that process your transfer and the studios whose tables you open, and only what each one needs. We do not sell account data to anyone outside those integrations.

Ask through the help tab while signed in, or email from the address on your account. We confirm the account first, then send the record tied to that mobile number.

Yes. Tell us which field is wrong, such as a misspelt name, and we fix it. For deletion we close the account and remove what local record-keeping rules allow us to remove.

A device we have not seen has to pass a one-time code sent to your registered number. It is the same check that protects your wallet, and it stops a stolen password from being enough on its own.

We update it when the way we handle wallet records changes. The current version always sits on this page, and a material change is flagged inside your account before it takes effect.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.